Nexeus Games
Need help with a game? Check the quick answers below. If that does not solve it, write to us.
Purchases are made through your device's store. If you switched devices or reinstalled the game, use the restore purchases button in the game's settings, with the same store account. Refunds are requested from the store itself.
Each game states where progress is stored. When it is stored only on the device, clearing the app's data, uninstalling the game or switching devices erases your progress.
Rewarded videos are always optional. When a game offers a purchase to remove ads, it is linked to your store account and can be restored.
You can change your choice about personalized ads and analytics in the game's privacy settings, where you can also delete your data. For other requests, such as access or correction, write to us with the subject "Privacy".
If the game freezes or runs slowly, update to the latest version from the store, close other apps and restart your device. If it keeps happening, write to us describing what happened.
You can change the language in the game's settings.
With this information we can help you faster:
Write to the email below. We reply from the same address.
Questions about data, purchases and rules are also answered in the legal center.
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